What this service is
Make.com Troubleshooting is the reactive service. Your scenarios were working, then something broke. Maybe an API changed, maybe operations consumption spiked, maybe a webhook stopped firing. You need answers fast, not a 3-month consulting engagement.
Our certified partners specialize in rapid diagnosis. We start within 24-48 hours of your request, identify root cause, and propose a fix. Most issues are resolved within 1 week of starting.
The problem we solve
Make.com is reliable, but production automations occasionally break. Common scenarios: a third-party app updates its API, your operations consumption spikes mysteriously, a webhook starts returning errors, an integration that worked for 6 months suddenly fails on Sunday at 3am.
If you're not familiar with Make's execution logs, error handlers, and debugging tools, you can spend hours guessing. Meanwhile, your business processes are broken.
How we solve it
We work fast. After you submit your project, you get a call scheduled within 24-48 hours. On the call, we screen-share your Make.com workspace, walk through the broken scenario's execution log, and identify the root cause. We often diagnose in the first 30 minutes.
Then we fix it — proper error handlers, retry logic, monitoring. We don't just patch the immediate failure, we prevent it from happening again. Final step: we document what we did so your team can handle similar issues in the future.
What you get
- Same-week response and diagnosis call
- Root cause analysis written up clearly
- Fix implemented with proper error handling
- Operations consumption audit (if relevant)
- Monitoring scenario added to catch future failures
- Documentation of the issue and resolution for your team
- 14-day post-fix support
Our process
Submit your issue
Tell us what's broken. Include screenshots of error messages and the relevant scenario URL if possible.
Diagnostic call
Within 24-48h. 60-min screen-share session. We identify root cause in real time.
Fix implementation
24-72h after diagnostic. We rebuild the broken parts with proper error handling and retry logic.
Validation & handoff
You validate the fix works. We document what we did. 14-day support window starts.
Pricing
- 1 scenario diagnosed and fixed
- Same-week response
- Root cause documentation
- 14-day support
- Up to 5 scenarios audited
- All issues fixed
- Operations consumption review
- Error handler system added
- Monitoring dashboard
- Same-day diagnostic call
- Critical-path fix within 24h
- Priority partner assignment
- 30-day support
Final pricing always confirmed after the discovery call. No surprise fees.
Frequently asked questions
What kind of issues can you fix?
Pretty much anything: scenarios failing intermittently, operations consumption spikes, API errors you can't debug, webhooks that stopped firing, AI integrations returning malformed JSON, missing data downstream. If it's in Make.com or connects to it, we can usually fix it.
How fast can you actually respond?
Standard: diagnostic call within 24-48h. Emergency tier: same-day call. The emergency tier is for production-critical situations where your business is losing money or trust every hour.
Do I need to give you full access to my Make.com account?
Not necessarily. For most fixes, screen-sharing is enough. For complex issues that require us to build, we typically get added as a guest user (Teams plan or higher), then removed after delivery.
What if you can't fix my issue?
Rare, but it happens (usually when the issue is in a third-party API, not Make.com). In that case, you don't pay. We refund the engagement and connect you with the right resource (third-party support, alternative platform, etc.).
Is troubleshooting tax-deductible as a business expense?
In most jurisdictions, yes — automation maintenance is a business expense. Talk to your accountant for specifics. We provide invoices that match your local requirements.